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Job DetailsDispatch Representative - Req. Code : AZPHOENIX2074
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Phoenix - District Office Phoenix, AZ, US 85017
Functional Job Title
* Must have AFTER HOURS dispatch experience
* Minimum 2 years dispatch experience in a fast-paced environment.
* Must have the ability to multi-task and work under pressure.
* Equivalent combination of education and experience
# of Hires Needed
Source Refrigeration & HVACis one of the largest and fastest growing providers of commercial refrigeration, HVAC, and energy management construction and service in the western United States, comprised of 33 branches. Our valued and dedicated employees are at the heart of our continued growth and success. We’re proud to be leading a company that has a distinguished history and at the same time we have a real enthusiasm and excitement for what the future holds. In the next few years Source will be moving into new refrigeration and HVAC markets and refining its existing ones.
Summary: Responsible for assuring customer loyalty and satisfaction is met in regards to scheduling/dispatch functions to meet committed guaranteed response times from customer contracts or Service Level Agreements and coordinating with technicians and service manager’s board management.
Provides customer service support by accepting work orders, reviewing information for correctness, correctly entering orders, checking order status, , and processing work orders to appropriate department/person to ensure customer needs are met in a timely manner.
Provides customer support by dispatching service calls out of the area (state) and check status until completion, checking status/completion for specific customers, and calling stores to check problem and confirm service call to ensure customer needs are met.
Purchase orders: truck stock, special order service parts, warranty
Scheduling: PM’s, quoted work, customer requested dates and times
Provides clerical support by filing all faxes and emails in the appropriate file.
Performs other related duties as assigned by management.
Knowledge, Skills and Abilities:
Demonstrated knowledge and skills in dispatching technicians to service locations and assessing appropriate skill levels for scope of service
Demonstrated ability to prioritize and schedule service for optimal service performance and response
Demonstrated ability to document and report information essential for the resolution and communication with technician and/or customer
Demonstrated ability to problem solve and maintain focus and productivity under pressure
Flexible schedule to work weekends, holidays or overtime as required.
Good communication (verbal & written) skills
Ability to use computer systems (Outlook, Word, Excel,)