SMG Tour Guide in Glendale, Arizona

POSITION: Tour Guide

REPORTS TO: Guest Services Manager

FLSA STATUS: Non-Exempt

Summary

As a Tour Guide, you will be responsible for conducting daily tours of the University of Phoenix Stadium for fans and guests around the world.

Essential Duties and Responsibilities

Include the following. Other Duties may be assigned

  • Assist with Tour Program, as a rotating tour guide on Tour days or Private Tours.

  • Interact and guide visitors through walking tour of the University of Phoenix Stadium.

  • Provide fulfilling and quality experiences for all guests who partake in the Stadium Tours, including Corporate Tours, Special Events, Private Tour Groups, and Public Tours

  • Responsible for knowledge of the University of Phoenix stadium and history provided by Tours department.

  • Monitor all areas of University of Phoenix Stadium tour route as well as monitoring guests movement on tour.

  • Welcome guests to tour prior to start times.

  • Set up tour TV and video prior to guests' arrival.

  • Provide best-in-class tour experience with excellent public speaking skills and guests interaction; provide a cohesive, timely, engaging, and factual tour script delivery; be knowledgeable of home team's history, facts regarding the stadium infrastructure, and all present, and future stadium events.

Qualifications

  • Friendly, outgoing and personable. Excellent Guest Services skills required!

  • Strong public speaking skills.

  • A team player. Must work well with others.

  • Flexible schedule: Availability to commit at least (3) days a week

  • Previous tour guide experience preferred.

Required Training:

All new hires will attend a general tours and service orientation. As a Tour Associate, new team members will receive the necessary information and tools that must be learned to successfully deliver tours. All participants will be required to pass tests on material and apply the acquired knowledge to their role as a Tour Guide for the University of Phoenix Stadium.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to walk, stand or sit for long periods of time. This position requires ability to walk long distances.

Note

The essential responsibilities of this position are described under the heading above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodations to complete the application process may contact 623-433-7110.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled