Kforce ISS Engineer in Phoenix, Arizona

Kforce has a client in search of an ISS Engineer in Phoenix, Arizona (AZ).Summary: This job is for a Data Center, Industry Standard Server (ISS) Service Engineer. The ISS Engineer must be capable of troubleshooting, repairing, and retesting Servers not PCs or printers. Some refer to this as Enterprise service repair engineers. The engineer must also be capable of handling difficult customer situations with down equipment and must be capable of clear communication of their ability to handle the repair. The same engineer may be called upon to work on basic networking equipment or attached basic Storage devices. The ISS Engineer could be called upon to perform or assist on installations of servers, storage, and network equipment and possibly relocations. The Engineer may be asked to work in a single data center or may be asked to travel from site to site during the day and could cover a very large metropolitan geography. They are responsible for onsite hardware technical support to perform troubleshooting and repair for client's servers. The successful candidate should have experience performing hardware troubleshooting, repairs, and firmware updates on Industry Standard Servers. Excellent customer skills, administration, and attention to detail are required. Experience with client's servers is a plus. Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales, or service delivery support, installation, and configuration for customer environments. The jobs solve various business systems, networking, and applications problems for standard industry servers, specialized or complex clustered environments. You'll deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.

  • Minimum Vocational/Diploma/Associate degree (Technical field) with 6 years of working experience in related fields or degree holder with 4-6 years relevant working experience

  • Experience with support of full range of client products in Customer base

  • Proactive account management experience must meet HA/MCS qualifications

  • Expert knowledge on the general/technical aspects of the job

  • Ability to frequently determine methods and procedures for new assignments

  • Ability to work on assignments that is extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems

  • Work is completed independently and has ability to handle most unique situations

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours