Jetstream Ground Services Inc. Tower Coordinator in Phoenix, Arizona

Position Title: Tower Coordinator

Location: Phoenix Sky Harbor International Airport

Salary: $14 - $16 per hour

Position Purpose:

The tower coordinator is responsible for directing JetStream operational personnel utilizing WorkBridge Resource Management Solutions technology. A key orchestrator during shift operations, this position drives efficiency and optimum utilization of resources to ensure on-time operations and a quality product. The Tower Coordinator is a critical liaison and key representative of JetStream Ground Services in large airline operations where automated dispatch has been implemented.

  • Principal coordinator of all JetStream Ground Services operational activity during an assigned shift utilizing WorkBridge Resource Management Solutions dispatching technology

  • Retrieval and analysis of the daily flight schedule in order to prioritize flights based on arrival time, ground time, aircraft type and stage length in and out of the station

  • Communication to key operational personnel (lavatory & water drivers, lead aircraft cleaners) of service requirements for individual and/or banks of flight activity

  • Coordination with all JGS station stakeholders to ensure service excellence

  • Consultation and resolution of aircraft servicing issues and delays with airline tower personnel

  • Maintain all required documentation and ensure its accurate and timely completion and distribution at the end of each day

  • Serve as primary operational liaison between JetStream Ground Services and its’ airline partner(s)

  • Maintain a high level of customer service with both internal and external customers

  • Ability to effectively communicate with all employees and levels of management

  • Provide end of shift reporting and summary of operational performance

  • Pass a Federal Aviation Administration (FAA) 10-year background check and pre-employment drug test

  • Pass a Department of Homeland Security/Transportation Security Administration (TSA) security assessment

  • Legally eligible to work in the United States

  • Must have a recommendation from your direct supervisor and/or manager (internal candidates only)

  • Able to work under pressure in a fast paced environment, under tight time constraints

  • Able to handle multiple tasks and seek assistance from fellow team members

  • Interact directly with customers, airline personnel, and fellow team members to resolve problems and/or issues that may arise

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

ID: 2018-1297