Conduent Benefits, Associate III in Tempe, Arizona
Benefits, Associate III
Conduent is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Conduent offers business process outsourcing, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Conduent supplies for graphic communication and office printing environments of any size. Conduent serves clients in more than 160 countries. For more information, visit www.conduent.com, www.news.conduent.com, www.realbusiness.com or www.conduent.com/businessservices.
Full Time Perm Benefits Associate III
Do you enjoy helping others? We want to hear from you!
Currently, we are seeking excellentBenefits Associate III to join our team at2900 S. Diablo Way, Suite 160, Tempe, AZ 85282 . This position is a call center position assisting people with inquiries regarding their Health and Welfare benefits.
This is aFull Time Perm Position
Shifts will be scheduled during our normal business operating hours anytime between8:00 AM – 4:30 PM AZ Time Monday – Friday (No Weekends) . Applicants must have open availability to work any hours scheduled during operating hours!
Inbound phone calls regarding retirement benefits, death claim notices, and escalation calls.
Receiving in requests for mail out documents and processing those requests.
Handling employment and unemployment verifications on behalf of the client.
Reviewing incoming forms for completion and accuracy; taking appropriate corrective action
Process participant events and transactions
Processing cyclical deliverables
Producing standards reports
Performing project work
Establishing, updating and closing cases in the Contact Management System
Reviewing edit reports; taking corrective action when necessary
Identifying, researching and resolving data discrepancies
Contacting third parties to resolve participant issues (e.g. eligibility, stop payment/reissue)
Performing user acceptance testing (e.g. client specific systems)
Using database to document issues and provide status updates
Reconciling pension payments and/or H&W deductions
Reviewing test plans and/or control groups
Performing end user testing of new systems releases
Developing and maintaining checklists, procedures and plan documentation
Verifying accuracy of participant events and transactions
Leading project work
Quality reviewing work prior to peer review
Adhering to standard time reporting practices (e.g. timesheets, billing code use)
Performing peer reviews
Training other team members
Participating on work groups to develop new approaches to work, products and services
Primary Location United States-Arizona-Tempe
Organization Commercial Sector
Unposting Date Ongoing
Req ID: 18005586